Transitbb Support Policy

Effective Date: May 25th 2025

Thank you for using Transitbb. We are committed to providing timely and helpful support to all our users. Please review our support policy below to understand how and when you can reach us, and what kind of assistance we provide.

1. Support Availability

We offer support Monday through Friday, 9:00 AM – 5:00 PM (local time), excluding major holidays.

All inquiries will be responded to within 48 business hours. Our goal is to resolve most issues within 3 business days, depending on complexity.

2. How to Contact Support

You can reach our support team through the following methods:

Please include the following in your message:

  • Your device type and Android version

  • App version (found in Settings > About)

  • A description of the issue or question

  • Screenshots or screen recordings (if applicable)

3. Types of Support We Offer

We provide support for:

  • App installation and setup issues

  • Feature use and app navigation

  • Bug reports and troubleshooting

  • Feedback and feature suggestions

We do not provide support for:

  • Issues related to your device, network, or third-party software

  • Inquiries outside the app’s scope or terms of use

4. Updates and Maintenance

Transitbb receives regular updates to improve performance and security. We recommend keeping your app updated for the best experience. If support identifies an issue that requires a patch, we will prioritize it in future updates.

5. Feedback and Suggestions

We value your input! While we can't guarantee every suggestion will be implemented, all user feedback is reviewed by our development team.

6. Refunds and Purchases

If you made a purchase via the Google Play Store and are unsatisfied, please refer to Google Play’s refund policy. For support with billing issues, please contact us directly at https://www.leadingedgets.com/support.